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 FREQUENTLY ASKED QUESTIONS

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General
SansAmp Products
Trademark 60
Tech 21 XXL

 


General Questions


1. How can I receive a free catalog of Tech 21 products?
2. What if there are no dealers in my area carrying Tech 21 products?
3. What should I do if I need to have one of my Tech 21 products repaired?
4. I do not live in the United States, and would like to know if I can order products direct from Tech 21?
 
1. How can I receive a free catalog of Tech 21 products?

You can either:

a) Click here to request literature by Email, or
b) Call us at 973-777-6996



2. What if there are no dealers in my area carrying Tech 21 products?
1.)  Check our US Dealer list for new or updated Tech  21 dealers.
2.)  Try some of the online/mail-order companies listed in our dealer directory.
3.)  Many dealers, especially small 'Mom & Pop' stores only stock products that customers ask for by name.  If you let your local music store know that you are interested in Tech 21's products, they may be motivated to contact us and become an authorized dealer.



3. What should I do if I need to have one of my Tech 21 products repaired?

 
It's best to call us at 973-777-6996 for a Return Authorization Number (required for all repairs), as it will give us an opportunity to discuss the problem, make some notes, and anticipate the arrival of your unit.  If calling is inconvenient, you can email but please be sure to provide your full name, address, phone and serial number, and a clear description of the problem. Please note that Tech 21 will not accept packages without prior authorization, prepaid freight and proper insurance.  Generally, all repairs are completed and shipped back within 5 days of being received.

Tech 21 USA, Inc.
Tel: 973-777-6996
Fax:  973-777-9899
email: info@tech21nyc.com

General FAQS Top - FAQS Top

4. I do not live in the United States, and would like to know if I can order products direct from Tech 21?


We have authorized distributors in many countries.  Check our Authorized International Distributor list. If you can't find a local distributor there, email or call us (973-777-6996) and please be specific as to your whereabouts.  If we don't have a distributor near you, we'll advise you of your options.

 

Questions About SansAmp Products


1. What are the major differences between the SansAmp Classic and the SansAmp GT2?
2. In what order should I put effects when using a SansAmp?
3. Can I use headphones with my SansAmp?
4. What kind of acoustic guitars/pick-ups does the SansAmp Acoustic DI and SansAmp Para Driver DI work best with?
5. Why is there no on/off switch on the SansAmp PSA-1?
6. What power amp do you recommend using with the SansAmp products?
7. What MIDI controllers do you suggest using with the SansAmp PSA?
8. Do you have any more sample settings for your products?


1. What are the major differences between the SansAmp Classic and the SansAmp GT2?

The most obvious difference is versatility.  While the GT2 will offer Fender-, Marshall- and Boogie-style amp emulations, the Classic will do all those, as well as Ampeg-, Hiwatt- and Vox-type.  Some folks love the "fiddle factor" of the Classic while others hate it.  The GT2, on the other hand,  is up and running with a minimum of tweaking.  The Classic will also give you more subtle nuances in the "clean-to-just-on-the-verge-of-breakup" range.  Another major difference is that the Classic has no EQ of its own, since it was primarily intended to plug right into a mixing console, which would have its own EQ.  If you use it as a stompbox in front of an amp, you will be dependent on the amp's tone controls to shape the final sound.  The GT2 has active EQ on-board, so you can radically switch between your amp's own tone (when the GT2 is in bypass), or the emulated tone (when the pedal is engaged).  Budgetary concerns might also factor into your decision since the SansAmp Classic has a MSRP of $345, and the MSRP of the GT2 is $195. So, while they will both work for direct recording or as an overdrive pedal into a conventional amplifier, our best recommendation is, the Classic if you're recording, the GT2 if you're stomping.


2. In what order should I put effects when using a SansAmp?
 
We recommend tone modifiers (compressor, overdrive, wah, etc.) before the SansAmp, time modifiers (chorus, reverb, delay) after.  But there really are no rules, so try every order of effects you can, and the one that sounds best is "the right way."


3. Can I use headphones with my SansAmp?
 
You can, but the output was designed to be low enough so as not to overload whatever you plug it into (mixer, combo amp).  Therefore, it may not be the most satisfying level.  We suggest you plug the SansAmp into a mixer or home stereo (auxiliary input) and then you can crank the cans as loud as you like.


4. What kind of acoustic guitars/pick-ups do the SansAmp Acoustic DI and SansAmp Para Driver DI work best with?
 
The SansAmp Acoustic DI and Para Driver DI will work with any piezo bridge pickup equipped acoustic guitar, with or without its own built-in preamp.  They will also work with a magnetic pickup that pops into the soundhole.  You can also use them with a pickup equipped acoustic bass and electric bass guitar.  And, like most SansAmp products, will yield interesting results when used on vocals.


5. Why is there no on/off switch on the SansAmp PSA-1?
 
Our research indicates that most rackmount units are wired up in a rack to a power strip that has its own on/off switch.  Many studios leave the equipment on 24 hours a day anyway and experience no adverse effects.  And if you examine the PSA-1, you may notice that we put so much in, there really isn't enough room for a switch!


6. What power amp do you recommend using with the SansAmp products?
 
Any solid state power amp with at least 100 watts of power should have enough clean headroom to amplify your tone without coloring it further or adding additional distortion. Since the SansAmp offers tube amp emulation, using a tube power amp could possibly add too much compression. 


7. What MIDI controllers do you suggest using with the SansAmp PSA?
 
Any MIDI controller will work with the PSA.  The only reason for using a big one, that we can see, is if you can write the entire preset name into the display.  If you're okay with just the preset number showing, naturally, we like the Tech 21 MIDI Mouse or MIDI Moose.


8. Do you have any more sample settings for your products?
 
All the sample settings are in each owner's manual.  However, if you have some settings you'd like to share, please email them to us.  In the future, we may create a section on the website for new sample settings.


Questions About the Trademark 60


1. Can I use an extension cabinet with the Trademark 60?

2. Is the Trademark 60 a SansAmp PSA in a combo format?
3. Do you have any more sample settings for the Trademark 60?
1. Can I use an extension cabinet with the Trademark 60?
 
The Trademark 60 delivers 60 watts of power into an 8-ohm speaker.  If you were to connect an 8-ohm extension speaker, it would drop the load to 4 ohms, and the amp would probably shut down.  If you hooked up two 16 ohm speakers, the load would be back to 8 ohms, but it would divide the 60 watts between them, and each speaker would only be getting 30 watts.  So it really wouldn't be any louder. If you want more than 60 watts of power, you have several options: 1. Connect the Trademark 60 to the PA system via the XLR output.  Then you can feed some of the guitar through the monitors, and you'll hear yourself anywhere on the stage.
2.  You can purchase a Tech 21 Power Engine 60 (a matching 1x12 cabinet with 60 watts of transparent power) and have a total of 120 watts.
3.  You can purchase two Power Engine 60s and have a total of 180 watts, etc., etc.



2. Is the Trademark 60 a SansAmp PSA in a combo format?
 
The Trademark 60 is not the same as a SansAmp PSA with a power amp and speaker.  The Trademark 60 follows the profile of traditional 2-channel combo amps that you can also use to record direct, while the PSA is a programmable preamp and direct recording tube amp emulator.



3. Do you have any more sample settings for the Trademark 60?
 
All the sample settings are in the owner's manual.  However, if you have some settings you'd like to share, please email them to us.  In the future, we may create a section on the website for new sample settings.

 

Questions About the XXL

1. Does the Tech 21 XXL distortion pedal incorporate the SansAmp technology?
 
No, the XXL is an overdrive pedal, not an amp emulator.  It has no speaker simulation circuitry, so you can't use it alone for direct recording.  But you can certainly plug it into a SansAmp, and then plug the SansAmp directly into the board.


2. How does the XXL's WARP control work?
 
The Warp control will add even harmonics to the note you are playing, creating a "thicker" tone.  For the best demonstration of the effect, start with the control set at the double arrows, and play a riff.  Then turn the control all the way either left or right, and play the same riff.  You should hear the difference quite easily.

 

Tech 21 USA, Inc.
Tel: 973-777-6996
Fax:  973-777-9899
email: info@tech21nyc.com

 

┬ęTech 21 USA, Inc.
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