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WARRANTY & REPAIRS

ONE YEAR LIMITED WARRANTY

Manufacturer warrants unit to be free from defects in materials and workmanship for one (1) year from date of purchase to the original purchaser when product is purchased as NEW from an AUTHORIZED TECH 21 DEALER and is NON-TRANSFERABLE. If unit becomes defective within warranty period, Tech 21 will repair or replace it free of charge at its sole discretion. After expiration, Tech 21 will repair defective unit for a fee.

FOR WARRANTY SERVICE, PROOF OF PURCHASE IS REQUIRED
Please retain your original sales receipt. It must be provided to qualify for warranty service.

WARRANTY LIMITATIONS and EXCLUSIONS
1. Any product with missing, altered or tampered serial number.
2. Any product that has been modified after original shipment from Tech 21 by unauthorized personnel.
3. Any product that was not purchased from an Authorized Tech 21 dealer.
4. Damage resulting from accident, misuse, physical abuse, liquid contamination, and any use other than product is intended.
5. Damage resulting from incorrect current or voltage.
6. Damage in transit of any kind.

ATTENTION INTERNATIONAL CUSTOMERS
Tech 21 Authorized distributors are under no obligation to honor or facilitate warranty repairs on units purchased outside their native country. If you live in a country where there are no Authorized Tech 21 distributors, please contact us and we will advise you.

ATTENTION EBAY/AUCTION OR OTHER ONLINE MARKETPLACE CUSTOMERS
Purchases from sellers who are not Authorized Tech 21 dealers are at your own risk. Warranty coverage applies only to purchases made through Tech 21 Authorized dealers. For your own protection, ask before purchasing!

ALL REPAIRS

You will need to call us at 973-777-6996 for a Return Authorization Number (required for all repairs). Manufacturer will not accept packages without prior authorization, pre-paid freight (UPS preferred) and proper insurance. This will also give us an opportunity to discuss the problem, make some notes, and anticipate the arrival of your unit. The repaired unit will be returned via standard freight and insurance prepaid. Requests for faster delivery will be considered only at additional charge to purchaser. 

If calling is inconvenient, you can email but please be sure to provide your full name, address, phone and serial number, and a clear description of the problem. Generally, all repairs are completed and shipped back within 5 days of being received.

Tech 21 USA, Inc.
Tel: 973-777-6996
Fax:  973-777-9899
email: info@tech21nyc.com

 
EMAIL

Due to the erratic amount of Email we receive, please allow up to 5 business days for a response.
If you require immediate attention please call us directly at 973-777-6996.

The answers to many questions are in the Frequently Asked Questions.
Please make sure you have read these before asking us.

Email Tech 21 USA, Inc.

Note: If you are requesting product literature, be sure to include your mailing address.

 
TECH 21 PRIVACY POLICY

©Tech 21 USA, Inc.
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